Shipping policy

Shipping & Delivery Policy

This policy explains how we process, ship, and deliver orders placed on our store.

Processing Time

All orders are processed within 2-5 business days (excluding weekends and public holidays) after you receive your order confirmation email. You’ll receive another notification when your order has shipped.

During peak seasons, sales, or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout. Delivery timeframes are estimates and may vary based on destination and courier performance.

Local orders: 2–5 business days
International orders: 5–10 business days (depending on destination)

Note: Delivery times can be affected by customs clearance, weather conditions, or other unforeseen delays beyond our control.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package until delivery.

Customs, Duties & Taxes (International)

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

Shipping Address Accuracy

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.